Frequently Asked Questions
Products
What products does Zapple sell?
Zapple is an online store offering quality products through our website. Please review individual product pages for detailed descriptions, images, and pricing.
How can I find more information about a product?
Each product page includes images, descriptions, available options, and pricing. If you have additional questions, our support team can help.
Shipping & Delivery
Where does Zapple ship?
We currently ship within the United States only. We do not offer international shipping at this time.
How much does shipping cost?
We charge a flat shipping rate of $50 USD per order for all deliveries within the United States. The total shipping cost is clearly displayed at checkout.
What is your order cut-off time?
Our daily cut-off time is 5:00 PM MST. Orders placed before then on a business day begin processing the same day. Orders placed after, on weekends, or on holidays begin processing the next business day.
How long does delivery take?
Processing takes 1 to 2 business days. Transit typically takes 6 to 7 business days. Total estimated delivery is 7 to 9 business days from the day you order.
Will I receive tracking information?
Yes. Once your order ships, we will email you a tracking number. Please allow up to 24 hours for tracking to update on the carrier’s website.
What should I do if my order is delayed?
If your order has not arrived within the estimated timeframe, contact us at support@zapple.shop with your order number, and we will look into it.
Orders & Cancellations
Can I change or cancel my order?
Yes — within 24 hours of placing it. Email us at support@zapple.shop immediately with your order number. Once the order has been processed or shipped, we cannot stop it, and you will need to follow the return process.
What if I entered the wrong shipping address?
Contact us at support@zapple.shop as soon as possible and within the 24-hour change window. Once the order has shipped, address changes may not be possible. You are responsible for providing an accurate shipping address.
Returns & Refunds
What is Zapple’s return window?
30 days from the day you receive your order.
Do you accept returns for defective products?
Yes. If your product arrives defective, damaged, or incorrect, contact us within 30 days at support@zapple.shop with your order details and photos.
Do you accept returns for non-defective products?
Yes — eligible non-defective returns are accepted within 30 days, subject to the conditions in our Return & Refund Policy.
How do I request a return?
Email us at support@zapple.shop with your order number, the product you want to return, and the reason. We will send you return instructions.
Who pays for return shipping?
If we made a mistake (wrong, defective, or damaged item), we cover the cost. If you changed your mind, you are responsible for the return shipping.
Do you charge a restocking fee?
No. Our restocking fee is $0 USD for all eligible returns.
Do you offer exchanges?
No. If you want a different product, please return your eligible item and place a new order.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method. Your bank may take additional time to post the refund.
Payments
What payment methods does Zapple accept?
Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
What currency are prices in?
All prices and payments are in U.S. Dollars (USD).
When will I be charged?
Your payment method is authorized when you place the order, and the charge is confirmed once your order is accepted and processed.
What should I do if my payment fails?
Check that your card is active, has sufficient funds, and your billing details are correct. If the issue continues, contact your bank or reach out to us at support@zapple.shop.
Privacy & Security
How does Zapple handle my personal information?
We use your information to process orders, provide customer support, and operate our website. For full details, please review our Privacy Policy.
Does Zapple use cookies?
Yes — cookies help us run our site smoothly and improve your experience. For details, please review our Cookies Policy.