Return & Refund Policy

Return Window

You have 30 days from the day you receive your order to request a return. To qualify, you must contact us within this 30-day window. Return requests submitted after this period may not be accepted.

How to Start a Return

Email us at support@zapple.shop with:

• Your order number.
• The product you wish to return.
• The reason for the return.
• Photos if the item arrived damaged, defective, or incorrect.

Once we review your request, we will provide return instructions and the return address.

What Can Be Returned

We accept returns for both defective and non-defective products, provided that:

• The product is in its original condition with all packaging, tags, and accessories included.
• Non-defective returns have not been intentionally damaged, altered, or misused.
• You contacted us within 30 days of delivery.

What Cannot Be Returned

Certain items may be excluded from returns for hygiene, safety, or legal reasons. Any such exclusions will be clearly stated on the product page.

Who Pays for Return Shipping

• If we made a mistake (wrong item, defective product, damaged in transit): We cover the return shipping cost.
• If you changed your mind or ordered by mistake: You are responsible for the return shipping cost.

Exchanges & Restocking Fee

We do not offer direct exchanges. If you want a different product, please return your eligible item and place a new order.

Zapple does not charge any restocking fee. Our restocking fee is $0 USD for all eligible returns.

Refund Processing & Delays

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days to your original payment method.

Please note that your bank, card issuer, or payment provider may take additional time to post the refund after we process it. This is outside our direct control.

If it has been more than 10 business days since we received your return and you have not seen your refund, first check with your bank. If they confirm nothing is pending, contact us at support@zapple.shop and we will look into it.

Order Changes and Cancellations

You have 24 hours from the time you place your order to request a change or cancellation. Email us at support@zapple.shop right away with your order number. If your order has already been processed or shipped, we cannot stop it — please follow the return process instead.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us right away at support@zapple.shop with your order number and photos of the issue. We will make it right. If the mistake is on our end, we cover the return shipping cost.

Refund Method

Refunds are issued to the original payment method used at checkout. If a refund cannot be processed to the original method, our team will contact you to find a solution.

Policy Updates

We may update this Return & Refund Policy occasionally. The latest version will always be posted here with the revision date.