Shipping Policy
Where We Ship
Zapple currently ships within the United States only. We do not offer international shipping at this time. If you enter a shipping address outside the United States, we will not be able to process your order. Please make sure your delivery address is complete and accurate before placing an order.
Shipping Charges
We charge a flat shipping rate of $50 USD per order for all deliveries within the United States. The total shipping cost is clearly displayed at checkout before you complete your purchase. We do not charge additional handling or processing fees.
From time to time, we may run promotions or offer free shipping on qualifying orders. Any such offers will be clearly stated on our website and applied at checkout.
Order Cut-Off Time
Our daily cut-off time is 5:00 PM MST. Orders placed before 5:00 PM MST on a business day (Monday through Friday) begin processing the same day. Orders placed after 5:00 PM MST, on weekends, or on public holidays begin processing on the next business day.
Processing Time
We typically need 1 to 2 business days to prepare your order. This includes verifying your payment, carefully packing your item, and preparing it for shipment. Weekends and public holidays do not count as business days.
Transit & Estimated Delivery Time
Once your order ships, it usually takes 6 to 7 business days to reach you. Transit time begins when the carrier picks up your package. Actual delivery times may vary depending on your location, carrier operations, weather, and other factors outside our control.
From the day you place your order, expect it to arrive in about 7 to 9 business days. This includes 1 to 2 days for processing plus 6 to 7 days in transit. These are estimates, not guarantees.
Shipping Carriers
We work with reliable carriers to deliver your order safely. The carrier we use depends on your location, package size, and availability. Once your order is dispatched, we will inform you who is handling the delivery.
Tracking Your Order
When your order ships, we will send you a confirmation email with a tracking number. Please allow up to 24 hours for the tracking information to appear on the carrier’s website. If your tracking has not updated or shows an issue, contact us at support@zapple.shop.
Order Changes and Cancellations
You have 24 hours from placing your order to request a change or cancellation. Email us at support@zapple.shop with your order number. If your order has already been processed or shipped, we cannot stop it — in that case, you will need to follow our return process.
Shipping Address
You are responsible for providing a complete and accurate shipping address. Please double-check:
- Your full name.
- Your street address and apartment/unit number.
- Your city, state, and ZIP code.
If you notice an error, email us immediately. We will try to fix it, but we cannot guarantee changes once processing has begun.
Failed Delivery Attempts
If the carrier cannot complete delivery, they may try again or hold your package for pickup. Please ensure someone is available to receive the shipment. If your order is returned to us due to an incorrect address or failed delivery, we will contact you. Additional shipping fees may apply for reshipment.
Late or Delayed Packages
We know waiting for a package is not fun. Delays can happen due to carrier issues, weather, holidays, or high shipping volumes. If your order has not arrived within the estimated timeframe, contact us at support@zapple.shop with your order number, and we will look into it.
Lost or Missing Packages
If your tracking shows unusual delays or you believe your package is lost, reach out to us. We will check with the carrier and investigate. If your package is confirmed lost in transit, contact us within 7 business days of the expected delivery date, and we will assist you in filing a claim. Zapple cannot be held responsible for packages confirmed as “delivered” by the carrier but later reported as stolen.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, we are sorry. Contact us right away with your order number and details about the issue. If possible, keep the packaging and item until we have reviewed the situation.
Delivery Information & Returns
Please make sure someone can receive the package at the delivery address. Delivery procedures may vary based on the carrier and package size. Follow any instructions from the carrier if you miss the delivery.
For information about returns, exchanges, and refunds, please review our Return & Refund Policy.
Policy Updates
We may update this Shipping Policy occasionally. The latest version will always be posted here with the revision date.